- Net Promoter score - how likely a customer will recommend
- customer profitability score - how much profit does individual customers bring to business after costs
- customer retention rate - loyalty and churn
- conversation rate - how well prospectives are turned into customers
- relative market share - how big a share of the pie do you have
- revenue growth rate - rate of increase of income
- net profit - income minus expenses
- net profit margin - percentage of revenue that is profit
- gross profit margin - profit generate per X of sales
- operating profit margin - operating income divided by revenue
- Return in investment - how much X investment generates in new income
- cash conversion cycle - how long it takes for ROI to happen
- capacity utilisation rate - how saturated are you resources?
- project schedule variance - are projects meeting time scales
- project cost variance - are projects meeting budgets
- earning value metric - value generated by ongoing projects
- order fulfilment cycle time (OFCT) - time taken from order to delivery (cash flow)
- delivery in full, on time (DIFOT) rate - how often customer gets what they want when they want it based on total number of orders
- quality index - expectation of quality from customers
- process downtime level - how much wasted time
- staff advocacy score - similar to net promoter score
- staff engagement level - how does employee behaviour contribute to business goals
- absenteeism Bradford factor - what’s the cost of unauthorised absence.
- human capital added value (HCAV) - financial value of each employee
- 360-degree feedback score - how are staff rated by others/selves